Privacy policy

Last Updated: July 30, 2026

At VELA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse or place an order on our website, we may collect the following information:

Full name
Email address
Phone number
Shipping and billing address
Payment information (processed securely through our payment providers)
Order history
IP address, browser type, and device information
Website usage data collected through cookies and analytics tools

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide customer support
Communicate about your purchases
Send order confirmations and shipping updates
Improve our website and customer experience
Detect and prevent fraud
Comply with legal obligations
Send promotional emails if you have chosen to receive them

You may unsubscribe from marketing emails at any time.

3. Payment Security

We do not store your complete payment card information.

All payments are processed securely through trusted third-party payment providers using industry-standard encryption and security practices.

4. Cookies

Our website uses cookies and similar technologies to:

Keep your shopping cart active
Remember your preferences
Analyze website traffic
Improve website performance
Deliver a better shopping experience

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted service providers who help us operate our business, including:

Payment processors
Shipping and delivery companies
Website hosting providers
Analytics providers
Marketing service providers

These partners receive only the information necessary to perform their services and are required to protect your data.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While no online transmission is completely secure, we continuously work to safeguard your information using industry best practices.

7. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal data
Withdraw consent for marketing communications
Request a copy of the information we hold about you

To exercise any of these rights, please contact us using the details below.

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

We encourage you to review their privacy policies before providing any personal information.